Privacy Policy

At Shiroka Care Products ("we," "our," or "us"), we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect information about you when you visit our website www.shirokacare.com or engage in any services provided by us.

By accessing or using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect both personal and non-personal information to help provide a customized and seamless experience for our users.

1.1 Personal Information

Personal information is information that can identify you as an individual. This includes, but is not limited to:

• Contact Details: Your name, email address, mailing address, and phone number.

• Payment Information: Credit card details, billing addresses, and other financial information used to process your payments.

• Account Information: Information collected when you register or create an account, such as your username, password, and preferences.

• Purchase Information: Details of the products you have purchased, including order history and preferences.

1.2 Non-Personal Information

Non-personal information refers to data that does not directly identify you. This information is collected to improve our website’s functionality and user experience:

Usage Data: Data on how you interact with our website, such as page views, time spent on the site, and navigation patterns.

Device Information: Information about the device you use to access our website, such as your IP address, browser type, operating system, and device type.

2. How We Use Your Information

We use the information collected for several purposes, all intended to provide a better experience for you and to improve our services.

• Order Processing: To process and fulfill orders, handle payments, provide confirmations, and communicate shipping updates.

• Customer Service: To respond to inquiries, provide assistance, and resolve any issues or concerns with our services.

• Account Management: To create and manage your account, allowing easy access to purchase history and preferences.

• Marketing and Promotions: To inform you about our latest products, special offers, and promotions (if you opt-in to such communications).

• Improvement of Services: To analyze usage patterns, assess performance, and develop new features and functionalities for our website.

• Legal Compliance: To comply with laws, regulations, or legal requests, such as responding to a court order or regulatory request.

3. How We Share Your Information

We may share your information in certain situations and with specific third parties, such as:

3.1 Service Providers

We work with third-party service providers to assist in our business operations, including payment processing, shipping, and data analysis. These providers have limited access to personal data only to perform tasks on our behalf.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity as part of the business transition. We will notify you of any such changes and provide options regarding your information if available.

3.3 Legal Compliance

We may disclose your information to third parties if required by law or if we believe such action is necessary to comply with legal processes, such as to respond to a subpoena or protect our rights, property, and safety.

4. Security of Your Information

We take the security of your personal information seriously and employ appropriate administrative, technical, and physical safeguards to protect it. However, please note that no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights and choices about how your information is collected, used, and shared:

5.1 Access and Correction

You may access and correct your personal information by logging into your account or by contacting us directly. We encourage you to keep your information up-to-date.

5.2 Opt-Out of Marketing Communications

You may opt out of receiving marketing emails from us by following the unsubscribe link in our emails or by contacting us. Please note that you may still receive transactional communications related to your orders.

5.3 Request Deletion

You may request the deletion of your personal information, subject to certain legal and operational obligations. We will endeavor to fulfill your request within the legal limits and guidelines.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies are small files stored on your device to remember your preferences, login details, and browsing behavior. You may control your cookie preferences by adjusting your browser settings; however, disabling cookies may limit certain features on our website.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these external websites, and we encourage you to read their respective privacy policies before providing personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of information collected from children without verified parental consent, we will delete it promptly.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

10. International Data Transfers

If you are accessing our website from outside of [Your Country/Region], please be aware that your information may be transferred, stored, and processed in a different country, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by updating the date at the top of this policy and, where possible, providing additional notice (such as email notifications or website alerts).

12. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or your data, please contact us at:

Phone

+91 9486115101

Email

shop@shirokacare.com

Address

Shiroka Care Products Door No:9/284, Senthampalayam Road, Arugampalayam, Masagoundenchettipalayam village, Coimbatore Tamilnadu - 641107