Returns & Refunds Policy : Shiroka Care Products

We strive to ensure customer satisfaction with each purchase. If, for any reason, you need to cancel or return an order, please review our policies below to understand our refund and return procedures.

1. Order Cancellations

• Before Processing: If a cancellation request is received before the order has been processed or approved, we will cancel the order and refund the full amount.

• After Processing: If a cancellation request is made after the order has left the shipping warehouse, a ₹50 deduction will apply to cover handling and shipping costs.

2. Return and Refund Policy

• Returns: For returns of orders that have already shipped, please initiate a return request by contacting our customer support within [number of days] days of receiving the product. The product should be in its original packaging and unused.

• Deductions on Returns: A ₹50 handling fee will be deducted from the refund for returned orders that have already left the warehouse.

• Refund Process: Upon receiving and verifying the returned item, we will process your refund within [number of days] business days. Refunds will be credited back to the original payment method.

3. Cash on Delivery (COD) Orders

• Shipping Charges: For COD orders, a specific shipping charge limit will be indicated during the checkout process. COD orders are subject to these shipping fees, which will be clearly outlined at the time of purchase.

4. Damaged or Defective Items

In the rare case that you receive a damaged or defective item:

• Unboxing Video Requirement: To process claims related to damaged or defective products, we require customers to record an unboxing video of the received order. This video serves as evidence to resolve any discrepancies efficiently and provide an appropriate solution.

• Contact Us: If you experience any issues with the received product, please contact our customer service team with your unboxing video within [number of days] of receiving the order.

5. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Perishable goods, such as food items

• Personalized or customized items

• Gift cards

6. Contact Us

For any questions or assistance with cancellations, returns, or refunds, please reach out to our customer service team at:

Phone

+91 9486115101

Email

shop@shirokacare.com

Address

Shiroka Care Products Door No:9/284, Senthampalayam Road, Arugampalayam, Masagoundenchettipalayam village, Coimbatore Tamilnadu - 641107